Category Archives: Uncategorized

Providing Outstanding Customer Service Is an Art Not a Science

Lessons from Experience Shortly after my twentieth birthday I went to work in an art gallery. My job was to make the picture frames. The business was run by one man, I’ll call him Peter. We did quite a bit … Continue reading

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6 Steps to Deliver Remarkable Customer Service

From a viral video to a positive review, a customer’s motivation to share their experience with your product or service usually comes down to remarkability. By remarkable we mean something that is worth commenting on and sharing with others. Sharing … Continue reading

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Customer Centricity: Begin With Customer Service

One of the basic tenets of Customer Centricity is service. Why? Service is taking action to take care of someone else. More importantly, it is taking action to create value for someone else (Ron Kaufman). It is how one adds … Continue reading

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Making Customer Service Effective in the Digital Age

What is Customer Service? Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the … Continue reading

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Ways To Improve Customer Service In Your Business

How many times have you been into a department store, supermarket or clothes shop and been completely ignored by the sales assistant whose job it was to serve you and make you feel as if your custom was not only … Continue reading

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5 Reasons to Use a Cloud Server for Your Business

The majority of traditional companies invest in expensive in-house servers for their file sharing, email and applications. These solutions feature physical servers and a number of virtual machines. For the management of the servers, they need to spend a lot … Continue reading

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